Global Workforce Strategy

At the very basic level, getting rid of redundant work, eliminating tasks that add little to no value or simply reducing recurrence of these tasks from monthly to perhaps quarterly cycles. Work elimination may also target self-service opportunities.

Process and task automation including use of intelligent robotic process automation (iRPA), implementing systems aligned to reengineered processes and insertion of AI / ML that drive significant savings and help simplify task execution in end-to-end processes.

This component of workforce efficiencies is often the largest contributor to savings, easy to implement but difficult to institutionalize (stakeholder & change management). Use of best cost locations is far broader in scope than wage arbitrage. Companies pursuing Global Workforce Strategies need to find talent pools, and ecosystems rich in skills, deep in availability and at economical rates.